Displinary Warning Letter (2)

Thursday, 5 July 2018

Received a disciplinary warning letter for the second time, from the same employer, exactly 4 years apart! First time was on the 5 July 2014. And it was 5 July 2018 today. The difference is store and state.

On the 5 July 2014, it was a $60+ check, with the signature missing. I was the cashier so technically I was accountable for the mistake but I felt I was not to be blamed entirely. I wasn’t the one who received the check from the customer. Checks are electronically accepted by the computer, machine printed “void” and returned to customers. Because the checks were returned to them, we usually tell them that they need not sign them. In this incident, the customer’s check was not accepted so the signature is a must. With the signature, we can't deposit the check into the bank account.

I had called the Assistant Manager who also couldn’t get the check electronically read, so he called the Store Manager, who keyed in the check number manually into the machine. Store Manager put the customer’s check into my till, but forgot to ask the customer to sign. I was pleased to learn some days later that another Assistant Manager had contacted the customer and had the check signed. On the end of that incident's shift, we were not able to reach the customer.

Today, 5 July 2018, I confessed that it is my fault and carelessness as a cashier. I have mistaken a $20 for a $100 bill. I cannot excused myself that it was an old $20 version bill because I have rceived that version many times. I thought myself an efficient cashier but today I am not. I will be with the Company for almost 5 years. I don’t know what happened to my eyes and mind today. I have given free $80 cash back to a customer! I realized my mistake when I was organizing and stacking up the $20 bills. I remembered a “$100” bill but it was not among my bills in my till. 4 years ago, I said I will continue working hard for my employer, be the best cashier that my employer and customers will remember. I said that again today. I want to add that with God’s guidance and blessing.

I was so disappointed with myself. I was also upset of people’s dishonesty. I remembered it was a lady, probably in her 40’s. I strongly believe that ALL customers know what they pay their purchase with. They definitely would voice out if the change is under. There were and I believe honest customers who would voice out if the change is over. In everything there is an opposition. So with the honest, there is the dishonest. In my case today, I have encountered an dishonest person, who knew what she had paid me but chosen not to voice out the over change and chosen to walk out of the store with the extra $80 cash that I have wrongly given back. I prayed to God to instill a conscience in this lady, to return the extra $80. The amount would NOT make the Company poor, but it had shaken my self-confidence in my ability as a cashier.